Business Resiliency
Part I: Can You Grow Your Business in Tough Economic Times?
There is an old and wise Norse saying: when fishermen can’t go out to sea, they repair their nets.
Part II: Building Customer Relationships When Business is Slow
In response to the slow times, many organizations try to diversify their goods and services, or drop their prices to build volume.
Part III: Keeping Your Job in Slow Times
When business slows down, employers are often faced with tough decisions.
Part IV: Using Slow Times to Delve into Customer Feedback
In the 1980’s the Mayor of New York City, Ed Koch, became known for his constant refrain, “How am I doing?”