"From the first time I had the opportunity to take one of Elisa's trainings, I was hooked. Not only are her seminars fast paced and entertaining, I take a minimum of two or three things away from them that I can actually apply to both my professional and personal life. I've even taught my kids some of her stress management techniques, and we as a family benefit from it." 

- Kelli Fountain, Director of Programs, Hospitality Sales and Marketing Association (HSMAI) and Revenue Marketing Manager, Pier House Resort and Caribbean Spa

Elisa Levy helps you take your business up a notch in every way through training programs that range from 1 hour to 3 days. All of her sessions are designed to meet the needs of clients. Prior to each training she interviews staff to understand their challenges and strengths and tailors a session around them.

Studies show that people remember less than 10% of what they learned in a training session. For that reason, Elisa creates a follow-up plan with clients to help them reinforce skills learned in a way that is simple, quick and cost-free.

The training sessions are high energy, participatory, tool-based and fun. Elisa uses real examples from the audience to show how they can improve their skills and job performance. She then inspires her audience to put the skills into practice immediately by helping them come up with individual action plans.

Training topics include:

Conflict Resolution
Learn the essentials of dealing with difficult customers, colleagues, bosses and people in your personal life. This course offers a comprehensive set of skills that can help you transform relationships by giving you the tools to:

▪ Understand why people are difficult and how to communicate with them
▪ Ask someone to change a behavior appropriately
▪ Negotiate an ongoing disagreement and repair a bad relationship
▪ Deal with anger - other peoples' and your own
▪ Motivate people to do their best

Team Building
Understanding more about yourself and the people you work with on a daily basis is the key to having a happier, more productive professional life. Elisa uses a variety of tools, including the world's most prolific personality test, the Myers Briggs Type Indicator (MBTI), to help individuals get a better understanding of themselves and each other. This seminar will give you the tools to:

▪ Understand how different personalities communicate and deal with conflict
▪ Communicate with your colleagues in a positive and productive way
▪ Handle conflicts quickly and easily
▪ Maximize your team's abilities to get the job done efficiently and quickly

Exceptional Customer Service
Studies show that 65% of business revenue comes from repeat customers. Good service isn't enough; businesses need to be exceptional. It doesn't take a lot of extra time or money, it just requires knowing how to be memorable. In this seminar, participants will learn how to:

▪ Wow every customer
▪ Turn around complainers into fans
▪ Have a good attitude every day no matter what happens
▪ Communicate with diplomacy and professionalism

Management and Leadership
This course is a must for anyone who wants to be a manager or leader. Find out what the number one motivator is in America's workforce today, and learn new skills to promote teams, cooperation and effectiveness. In this course, you will learn how to:

▪ Instill a sense of team work and optimism in your organization and department
▪ Create open lines of communication
▪ Address inappropriate behavior in a timely and positive manner
▪ Mediate employee conflicts

Stress and Time Management
Stress is one of the leading causes of heart disease, high blood pressure and other serious illnesses. Our bodies' central nervous system is programmed to respond to stress with the fight or flight syndrome, leaving most of us in a chronic state of fatigue and frustration. This seminar will teach you how to take control of stressful situations, and how to prevent stress in your life. From this training you will learn how to:

▪ Communicate effectively in stressful situations
▪ Organize your life and day to maximize time and energy
▪ Prevent the stress response from starting
▪ Change the negative thinking patterns that cause anxiety, stress and depression